cleanspiracy.

Refund Policy

We want you to be completely satisfied with your Cleanspiracy purchase. Review our comprehensive returns and refunds policy below.

30-Day Returns

Cancel your order within 30 days without explanation

20% Restocking Fee

Applied to all eligible returns to cover handling costs

Contact First

Reach out before returning to confirm eligibility

Returns and Refunds Policy

Thank you for choosing Cleanspiracy. If you're not fully satisfied with your purchase, please review our returns and refund policy outlined below.

How to Return Your Order

To ensure a smooth return process, please follow these steps:

1

Contact Us First

Before returning an item, reach out to us to confirm its eligibility for return. This helps us notify the relevant team.

2

Packaging and Return

Securely package the items, attach the label, or scan the QR code at your local Post Office.

3

Post Office Drop-Off

Send the parcel via your local Post Office and keep the proof of postage for tracking purposes.

Damaged Goods: If you received damaged goods, contact us immediately for assistance.

International Returns

For international orders, free returns are not available. Customers are responsible for return shipping costs.

Restocking Fee

Please note that all eligible returns are subject to a 20% restocking fee, which will be deducted from your refund. This fee helps us cover handling, inspection, and repackaging costs.

Definitions

You:
The individual or entity using our service.
Company:
SBR Group Europe Ltd.
Service:
The Cleanspiracy website.
Goods:
Products sold through our website.
Orders:
A request by you to purchase products from us.

Cancellation Rights

You have the right to cancel your order within 30 days without explanation. The cancellation period is counted from the day you receive the goods or when a third party (other than the carrier) takes possession of the items.

Processing Timeline

Refunds will be processed within 14 days of receiving the returned items, using the original payment method, without additional fees.

To cancel, notify us via email at support@cleanspiracy-beauty.com

Return Conditions

To be eligible for a return, ensure that:

Returnable Items

  • The purchase was made within the last 30 days
  • Items are unused, undamaged, and in their original packaging
  • Seals, security tags, or tamper-proof labels remain intact

Non-returnable Goods

  • Custom-made or personalized items
  • Perishable goods or those nearing expiration
  • Items unsealed after delivery (e.g., topical sprays)
  • Goods inseparably mixed with other products

We may refuse returns at our discretion if the conditions above are not met.

Damaged Goods

If you receive damaged goods, please send a photo of the item to our email and await further instructions on how to proceed with a replacement or exchange.

Required Documentation

Please include clear photos showing the damage and contact us immediately for fastest resolution.

Gifts

Gift Returns

If the item was marked as a gift and shipped directly to you, you'll receive store credit for the value of the return.

Regular Returns

If the item was not marked as a gift, we will issue a refund to the gift giver.

Contact Us

For any questions regarding this policy, feel free to contact us: